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Privacy Policy


Glenn Howells Architects understands that your privacy is important to you and that you care about how your personal data is used and shared. We respect and value the privacy of everyone we conduct business with and who we are in contact with. We will only collect and use personal data in ways that are described in this policy, and in a manner that is consistent with our obligations and your rights under the law.

Please read this Privacy Policy carefully and ensure that you understand it.

Definitions and interpretation
In this Policy, the following terms shall apply:
"Personal data" is any information that relates to a living individual who can be identified from that information.
“Processing” is any use that is made of data, including collecting, storing, amending, disclosing or destroying it.
“We/Us/Our” means Glenn Howells Architects, a limited company in England whose registered, and main trading, address is 321 Bradford Street, Birmingham B5 6ET.

Principles
We process personal data in accordance with the following data protection principles:
• we collect personal data only for specified, explicit and legitimate purposes
• we collect personal data only where it is appropriate, relevant and limited to what is necessary for the purposes of processing
• we process personal data lawfully, fairly and in a transparent manner
• we keep accurate personal data and take all reasonable steps to ensure that inaccurate personal data is rectified or deleted without delay
• we keep personal data only for the period necessary for processing
• we adopt appropriate measures to make sure that personal data is secure, and protected against unauthorised or unlawful processing, and accidental loss, destruction or damage.

Collection of personal data
We will collect personal data that will help us ensure that the relationship between our organisations runs as smoothly as possible. This will normally be restricted to your name, business address, contact number and email address.

How we collect your personal data
We collect personal data from you:
• by means of business card, emails or post that you provide to us
• from other sources, for example by means of delegate lists from meetings, events and conferences, as part of our business development and due diligence processes.

How we use your personal data
We may use your data if we deem it necessary to do so for legitimate purposes. Some of the ways in which we might use and process your data are as follows:
• to enable us to meet our obligations of any contracts between you and us
• to enable us to meet our obligations of any contracts between us and third parties with regard to the services we provide to you
• facilitating of invoicing processes
• complying with our legal obligations
• verifying details that you have provided
• storing your details on our database so that we can contact you in relation to future business opportunities
• storing your details on our database so that we can contact you in relation to events that may be of interest to you.
We will not retain your data for longer than we need it. In certain cases, we are required to hold your data to comply with tax, legal or regulatory issues.

How we protect your personal data
We take the security of personal data seriously. We have internal policies and controls in place to protect personal data against loss, accidental destruction, misuse or disclosure, and to ensure that data is not accessed, apart from by employees in the proper performance of their duties. Where we engage with third parties to process your personal data on our behalf, such parties do so on the basis of written instructions, are under a duty of confidentiality and are obliged to implement appropriate technical and organisational measures to ensure the security of such data.

Your rights
Please be aware that you have the following data protection rights:
• the right to be informed about the personal data that we process on you
• the right of access to the personal data that we process on you
• the right to rectification of your personal data
• the right to erasure of your personal data in certain circumstances
• the right to restrict processing of your personal data
• the right to data portability in certain circumstances
• the right to object to the processing of your personal data that was based on a public or legitimate purpose
• the right to withdraw consent at any time.

Contact us
If you have any questions in relation to this privacy policy or wish to make a complaint, please contact our Data Controller, Kate Cox at kate.cox@glennhowells.co.uk.
You also have the right to raise a concern with the Information Commissioner’s Office:
Information Commissioner's Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF
Tel: 0303 123 1113 (local rate)